Admissions and Student Services Officer

As an Admissions and Student Services Officer, you will be a key point of contact for students, providing friendly and efficient support throughout their academic journey. From assisting with admissions and enrolment to responding to day-to-day enquiries and administrative needs, you will help create a welcoming, organised, and positive student experience.

Working as part of an international team, you will contribute to the high standard of student support at the European Forensic Institute, engaging with students from around the world and helping them make the most of their experience with us.

• Lead and independently manage the admissions process from initial enquiry through application, offer, registration and enrolment.
• Deliver a professional, responsive and student-centred service to prospective students, applicants and enrolled international students.
• Review applications, coordinate admissions decisions with relevant the relevant academic or management personnel and communicate outcomes accurately and promptly.
• Develop and improve admissions procedures, systems, communications and service standards to enhance efficiency, conversion and the applicant experience.
• Support international applicants with pre-arrival requirements and institutional documentation for visa and permit applications, without providing legal or immigration advice.
• Monitor applications, deadlines, documentation, payments and outstanding matters, coordinating with relevant internal and external stakeholders.
• Maintain accurate and confidential applicant and student records in accordance with data protection, regulatory and institutional requirements.
• Prepare admissions reports, forecasts and management information, and support audits and compliance activities.
• Support student recruitment, institutional promotion and external partnerships, including domestic and international travel for recruitment events and trade fairs.
• Advise management on admissions performance, student-service issues, operational risks and opportunities for improvement.
• Lead or supervise any staff or service providers assigned to admissions, recruitment or international student support.
• Undertake other reasonable duties related to admissions, recruitment, international students and the Institution’s operational needs

• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Sales and negotiation skills with a consultative approach.
• Ability to build rapport with diverse prospective students.
• Highly organised with strong attention to detail.
• Ability to manage multiple applicants simultaneously.
• Proficiency with CRM systems and Microsoft Office applications.
• Problem-solving skills and the ability to work independently.
• Languages: English (C1) and Italian (Business Professional)

Desired Experience

• Experience in student recruitment, admissions, education consultancy or consultative sales.
• Experience working within higher education, vocational education or training organisations is desirable.
• Experience working with international students is advantageous, where applicable.
• Additional languages to English and Italian

• The opportunity to work with a multicultural and dynamic team.
• Engagement with a growing, innovative, and student-centred institution.
• Opportunities for continuous professional development and career growth.

To apply for this position, please send your CV to info@eufor.eu, including “Admissions and Student Services Officer” in the subject line.

Application Deadline: Applications will be reviewed on a rolling basis, and the position will be filled as soon as a suitable candidate is identified.

We look forward to welcoming a new member to our team who shares our commitment to providing an excellent student experience and high-quality education.

The European Forensic Institute is a fully accredited Higher Education Institution specializing in forensic science. Our mission is to connect industry professionals with students eager to develop their careers in forensic science. We operate as an innovative and growing institution with a dynamic, multicultural team from across Europe.