Admissions and Student Services Coordinator

As an Admissions and Student Services Coordinator, you will play a key role in supporting students throughout their academic journey. From managing admissions and enrolment to providing ongoing administrative support and guidance, you will help ensure a smooth and positive student experience from the moment they join us through to the completion of their studies.

Working as part of an international team, you will contribute to delivering a high standard of student service at the European Forensic Institute, while building meaningful relationships with students from around the world.

The Employee shall lead and take managerial responsibility for the Institution’s admissions and international student services function. The principal responsibilities include, inter alia:

• Lead, independently manage and take ownership of the admissions process from initial enquiry through application, offer, registration and enrolment.
• Deliver a professional, responsive and student-centred service to prospective students, applicants and enrolled international students with appropriate standards for communication, follow-up and the resolution of applicant concerns.
• Review applications, coordinate admissions decisions with relevant the relevant academic or management personnel and communicate outcomes accurately and promptly.
• Develop and implement the admissions and international student services strategy in alignment with the Institution’s objectives including improve admissions procedures, systems, communications and service standards to enhance efficiency, conversion and the applicant experience.
• Propose, agree and deliver annual and periodic objectives relating to admissions, enrolment, applicant conversion, service quality and international student support.
• Establish and monitor relevant performance indicators, identify underperformance and implement corrective actions to achieve agreed objectives.
• Support international applicants with pre-arrival requirements and institutional documentation for visa and permit applications, without providing legal or immigration advice.
• Monitor applications, deadlines, documentation, payments and outstanding matters, coordinating with relevant internal and external stakeholders.
• Maintain accurate and confidential applicant and student records in accordance with data protection, regulatory and institutional requirements.
• Prepare admissions reports, forecasts and management information, and support audits and compliance activities.
• Support student recruitment, institutional promotion and external partnerships, including domestic and international travel for recruitment events and trade fairs.
• Analyse and advise management on admissions performance, student-service issues, operational risks and opportunities for improvement.
• Lead or supervise any staff or service providers assigned to admissions, recruitment or international student support.
• Undertake other reasonable duties related to admissions, recruitment, international students and the Institution’s operational needs.
• Lead and oversee pre-arrival, induction and orientation programmes for new students, coordinating their delivery with relevant academic and administrative teams.
• Develop and oversee student engagement initiatives that support transition, integration, belonging and retention, with particular attention to the needs of international students.
• Establish objectives for orientation and engagement activities, monitor participation and student feedback, and implement improvements based on identified needs and outcomes.

• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Sales and negotiation skills with a consultative approach.
• Ability to build rapport with diverse prospective students.
• Highly organised with strong attention to detail.
• Ability to manage multiple applicants simultaneously.
• Proficiency with CRM systems and Microsoft Office applications.
• Problem-solving skills and the ability to work independently.
• Languages: English (C1) and Italian (Business Professional)

Desired Experience

• Experience in student recruitment, admissions, education consultancy or consultative sales.
• Experience working within higher education, vocational education or training organisations is desirable.
• Demonstrated ability to meet recruitment or sales targets.
• Experience working with international students is advantageous, where applicable.
• Additional languages to English and Italian

• The opportunity to work with a multicultural and dynamic team.
• Engagement with a growing, innovative, and student-centred institution.
• Opportunities for continuous professional development and career growth.

To apply for this position, please send your CV to info@eufor.eu, including “Admissions and Student Services Coordinator” in the subject line.

Application Deadline: Applications will be reviewed on a rolling basis, and the position will be filled as soon as a suitable candidate is identified.

We look forward to welcoming a new member to our team who shares our commitment to providing an excellent student experience and high-quality education.

The European Forensic Institute is a fully accredited Higher Education Institution specializing in forensic science. Our mission is to connect industry professionals with students eager to develop their careers in forensic science. We operate as an innovative and growing institution with a dynamic, multicultural team from across Europe.

We are currently seeking a dedicated and knowledgeable Admissions and Student Services Coordinator to join our academic team.